FAQs
Printing FAQs
Quick answers to the printing FAQs we hear most about quotes, artwork, timing, payment and collection. Cannot find yours? Ask through chat, WhatsApp or the contact page and we will help.
- Quotes and payment
- Artwork and files
- Timing and collection
Still have a printing question?
Every job is different, so if your situation is not covered here, contact us or send the details with a quote request. We would rather answer a question before you order than fix a problem afterwards.
If these printing FAQs do not answer your question, ask us directly.
Frequently asked questions
How do I order?
Send your requirements through the quote form, chat or WhatsApp. We reply with a written quote. Once you approve the quote and artwork and arrange payment as stated, we begin production.
What do I need to get a quote?
The product, finished size, quantity, any finishing and your deadline. Artwork helps but is not required to quote. Photos or sketches are useful for custom jobs.
What file formats can I upload?
PDF, AI, EPS, SVG, PNG, JPG, TIFF, PSD, CDR and ZIP, up to five files of 25 MB each. Print-ready PDFs or vector files are ideal.
Can you help with my artwork?
Yes. We can tidy files, redraw logos or create designs from scratch. Design work is quoted separately from the print job.
Do you offer same-day or rush printing?
On many products, yes, but always subject to capacity, job size, approved artwork, payment and a confirmed deadline. We confirm the realistic timing on your quote.
Does the brand name mean you are always open or always fast?
No. The name is about value. Turnaround depends on the job and our workload, and it is confirmed on the quote. Please call or WhatsApp before visiting to confirm we are open.
How and when do I pay?
Payment terms are stated on your quote. Many jobs require payment or a deposit before production starts, so please check the quote before approving.
Can I change my order after I approve it?
Contact us immediately. Changes may be possible before production starts, but afterwards they may not be, or may carry extra costs.
Will colours match what I see on screen?
Not exactly. Screens use light, print uses ink, and materials affect results. Give us Pantone or reference colours if matching matters, and expect some variance.
Do you do small orders as well as large ones?
We quote on both. Small runs often suit digital methods, while larger quantities may suit other processes. Tell us your quantity and we will recommend what suits.
Can you deliver my order?
Delivery is quoted per job and arranged on request. You can also collect from our Rivonia shop once we confirm your order is ready.
What if something is wrong with my order?
Inspect it on collection or arrival and contact us promptly with photos and your job details. We will look into it and discuss the options.
Can I get a sample first?
For some products we can discuss a sample or proof before a larger run. Ask when requesting your quote and we will tell you what is possible.
Explore
- Request a QuoteShare your requirements and artwork to receive a written quote.View
How It WorksThe ordering process from brief and quote to artwork approval, production and collection.View 
Artwork GuidelinesFile formats, resolution, bleed, colour, fonts and apparel or large-format artwork tips.View 
Delivery and CollectionCollect from Rivonia or request delivery quoted per job, plus tips for inspecting your order.View
Still unsure? Ask us before you order.
Send your brief, quantities and deadline. We reply with a clear written quote and confirm the turnaround before anything goes to production.